Help & support

Find answers about your records, expiry reminders, documents, billing and account access.

Frequently asked questions

Account admins receive email reminders 60, 30 and 7 days before a recorded expiry. Statuses use dates entered by your team; CertGuardify does not verify certificates or determine legal compliance. Supporting PDFs and common image files can be up to 10 MB.

Contact support

Use the support form on this page or email support@certguardify.com. Do not include passwords, payment-card details, patient information or certificate files.